Privacy Policy

Privacy Notice

We value your privacy. This notice summarizes our approach to protecting your personal information and highlights key points for your understanding. For the full details, we encourage you to review our complete privacy policy, as it applies to your interactions with us.

1. Welcome

At Rentiva, your privacy matters to us. We’re committed to safeguarding your personal information because earning your trust is at the heart of what we do. To deliver our range of services and products, we need to gather and handle certain details about you. This policy explains how we collect, store, use, and protect information that can identify you or another individual or entity (referred to as “personal information”). Please read this alongside our Terms & Conditions for a complete picture of how we manage your data.

2. Who This Applies To

This policy is relevant to you if you:

  • Visit our website, mobile site, or apps,
  • Order a product or request a service from us,
  • Are an estate agency using our offerings,
  • Or reach out to us via phone, text, email, mail, or in person.

In short, it covers you in specific situations where you engage with Rentiva.

3. What Personal Information Means

Personal information includes:

  • Data we automatically gather when you use our website,
  • Details you provide during registration,
  • Information submitted when you interact with us,
  • Optional details you choose to share.

However, it does not include:

  • Anonymized data that can’t be tied to a specific person,
  • Permanently de-identified information that no longer links to you,
  • General, non-personal statistics we compile,
  • Or anything you voluntarily share in public spaces like forums, blogs, or chats (since it’s no longer private once posted publicly).

In essence, we collect identifiable details in certain cases but exclude anything anonymous or publicly disclosed.

3.1 Examples of Personal Information

Here are some common types we might collect:

  • Identity details, like your first and last name,
  • Contact info, such as your phone number or email.

4. Agreeing to This Policy

4.1 Your Acceptance

By using our website, ordering products, or requesting services, you agree to this policy’s terms. If you don’t accept it, please refrain from using our site or services.

4.2 Legal Eligibility

You must be at least 18 years old and legally able to enter binding agreements to use our website or services.

4.3 Implied Agreement

Using our services after reading this policy means you’ve understood and agreed to its terms.

4.4 Your Responsibilities

Only share your own personal information—or someone else’s if you have their permission.

5. Updates to This Policy

We may revise this policy as needed, with changes posted on our website. The latest version will replace any earlier ones unless stated otherwise. If you disagree with updates, stop using our services. Continuing to use them after changes means you accept the new terms.

6. How We Collect Information

6.1 Why We Collect It

We use your information for purposes outlined here, like processing it (collecting, sharing, or combining it) to:

  • Deliver our products and services (e.g., handling orders or requests),
  • Support marketing efforts where legally allowed,
  • Run our business (e.g., analytics, audits, or planning),
  • Meet legal obligations (e.g., compliance or governance).
6.2 When You Register

Creating an account on our website means you’re no longer anonymous to us. You’ll need to provide:

  • Your first and last name,
  • Email address,
  • Phone number,
  • Password.

If you sign up via Google, Facebook, or Apple, we may collect details based on your privacy settings there—check their policies for more info. We use this to manage your account, offer relevant services, and send updates (like newsletters—you can opt out via the unsubscribe link).

For estate agencies, we’ll also need:

  • Agency name,
  • Contact phone and email,
  • Physical address,
  • Names, emails, and phone numbers of account users,
  • Password.

This helps us set up and support your agency account and listings.

6.3 When You Use Our Services

Ordering a product or service requires additional details, such as:

  • Listing a Property: Your province, city, suburb, and street address (to display your listing and map location if requested). Payments are handled securely via third-party providers; we don’t store your card details. For rentals, we’ll also need your ID and proof of address to verify ownership.
  • Property Inquiries: Your name, email, and phone number so agents can respond.
  • Attorney Services: Same details to connect you with legal support.
  • Searches: Your location (province, city, or suburb) to show relevant results.
  • Property Reports: Your name and email to deliver the report, with payments processed securely.
  • Home Loans: Details like nationality, employment, and finances to process your application.
  • Connecting with Agents: Property address and your contact info to link you with an agent.

We may share some details with third parties (like attorneys or financial providers) to fulfill these services, always following applicable laws.

6.4 Contacting Us

When you reach out, we might ask for your name, email, or phone number to assist you. Calls may be recorded for quality purposes.

6.5 Updates and Messages

We may send you service-related messages or marketing emails (with an opt-in option). You can unsubscribe anytime.

6.6 Web Tools

We use analytics (like heatmaps) to improve our site, but all data is anonymized—no personal info is recorded.

6.7 Cookies and Browsing

We collect usage data (e.g., IP address, browsing habits) and may use cookies to enhance your experience—see our cookie policy for details.

7. Sharing Your Information

We may share your data with:

  • Our company group for joint services,
  • Trusted partners (e.g., payment processors or service providers) under strict contracts,
  • Third parties for legal or regulatory needs (e.g., law enforcement),
  • Aggregated (non-personal) stats with partners.

8. Keeping Your Data Safe

We store your info on secure servers with strong protections in place. However, no online transfer is 100% secure, so there’s always some risk.

9. Keeping It Current

We aim to keep your info accurate. You can update it via your account or by contacting us—we’ll verify your identity first.

10. How Long We Keep It

We retain your data only as long as needed for this policy’s purposes, unless law requires otherwise or you agree to longer retention.

11. International Transfers

Your info might be processed outside its original country, where privacy laws could differ. By using our services, you consent to this.

12. Removing Your Data

You can delete your info via your account or by contacting us (ID proof required).

13. Third-Party Sites

We’re not responsible for the privacy practices of linked external sites.

14. Questions?

Contact our Information Officer with any concerns about this policy or your data.

Last updated: January 2025

Compare